Cancel/Change Order

01. Order Cancellation

You may request to cancel your order as soon as possible after placing it. Because orders are prepared promptly, cancellation requests cannot be guaranteed once the order has entered processing or been shipped.

02. Changing an Order

If you need to change an item, quantity, shipping address, or other order information, contact our support team as soon as possible after placing your order.

Changes can only be made before the order reaches a stage where fulfillment or shipment prevents modification. Once the package has been shipped, changes to the order can no longer be guaranteed.

03. How to Request a Cancellation or Change

To request a cancellation or modification, email our support team at support@urbanloomis.com as soon as possible.

Please include the following information so we can identify your order quickly:

• Order number.
• Name used when placing the order.
• Email address associated with the order.
• Specific cancellation or change requested.
• Updated information when requesting a change.

04. Cancellation Refunds

If a cancellation is successfully approved before shipment, any eligible refund will be issued to the original payment method.

Approved refunds are processed within 12 days. Your bank or payment provider may require additional time to post the funds to your account.

Urbanloomis does not charge a cancellation or restocking fee for an approved cancellation.

05. Orders That Have Already Shipped

Once an order has been shipped and transferred to the carrier, we cannot cancel or modify the shipment directly. If you no longer want the delivered item, you may use the applicable Return & Refund Policy.

Eligible items may be returned within 60 days from the delivery date, subject to the conditions stated in our Return & Refund Policy.

06. Address Changes

Customers are responsible for providing an accurate shipping address at checkout. If you discover an address error after placing your order, contact us immediately.

We will make reasonable efforts to update the address before the order is shipped. However, address changes are not guaranteed once fulfillment has started or the package has been transferred to USPS, UPS, or FedEx.

Urbanloomis is not responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer.

07. Product Availability

Requests to change products, styles, or quantities are subject to availability. If the requested replacement item is unavailable, our support team will contact you regarding the available options.

A requested change may result in a different order total depending on the product selected. Any applicable price difference will be communicated before the change is completed.

08. Processing Schedule

Urbanloomis processes orders Monday through Friday with a daily cut-off time of 5:00 PM EST. Our standard handling time is 1 business day.

Because orders can move into fulfillment quickly, cancellation or change requests should be submitted immediately rather than waiting until the normal processing period has passed.

09. Contact Us

For cancellation requests, order changes, address corrections, or other order-related assistance, please contact Urbanloomis.

10. Policy Updates

Urbanloomis may update this Cancel / Change Order Policy when necessary to reflect changes in our order processing procedures, fulfillment practices, or customer service operations. The latest version published on this page will apply to future requests.