Privacy Policy
Last updated: September 2026
Urbanloomis respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when using our website.
01. Information We Collect
We collect information that you provide directly when you browse our website, place an order, contact our support team, or otherwise interact with Urbanloomis.
| Information | Examples |
|---|---|
| Contact Information | Name, email address, phone number, and shipping information. |
| Order Information | Products purchased, order details, delivery information, and order history. |
| Payment Information | Payment-related information required to complete a transaction. Payment details may be processed by the applicable payment provider. |
| Communication Information | Information included when you contact Urbanloomis for support or other inquiries. |
| Technical Information | Device, browser, IP address, website activity, and similar technical information. |
02. How We Use Your Information
Urbanloomis uses collected information only for legitimate business and service purposes, including:
- Processing and fulfilling orders.
- Arranging product delivery and providing shipment updates.
- Responding to customer questions and support requests.
- Managing returns, refunds, and order-related issues.
- Maintaining and improving website functionality.
- Preventing fraud, abuse, and unauthorized activity.
- Complying with applicable legal and regulatory obligations.
03. Order & Payment Information
When you place an order, we need certain information to process the transaction and deliver your purchase. This may include your name, billing information, shipping address, email address, and order details.
Payment transactions may be handled through third-party payment providers. Urbanloomis does not need to retain complete payment card information when that information is processed directly by the applicable payment provider.
04. Cookies & Similar Technologies
Urbanloomis may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the shopping experience.
Cookies may be placed by Urbanloomis or by service providers that support website functionality. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect some website features.
05. How We Share Information
Urbanloomis does not sell your personal information as part of our normal business operations. We may share limited information with trusted service providers when necessary to operate our store and provide requested services.
| Service Provider | Purpose |
|---|---|
| Payment Providers | Processing and authorizing customer payments. |
| Shipping Carriers | Delivering orders and providing shipment tracking. |
| Website & Technology Providers | Hosting, security, maintenance, analytics, and website functionality. |
| Professional or Legal Services | Supporting legitimate business, legal, security, or compliance requirements. |
Service providers receive only information reasonably necessary to perform the services they provide to Urbanloomis.
06. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their own devices, accounts, and login information.
07. Data Retention
Urbanloomis retains personal information for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, prevent fraud, comply with legal obligations, and support legitimate business requirements.
When information is no longer reasonably required for these purposes, it may be deleted, anonymized, or securely disposed of where appropriate.
08. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information. These may include requesting access to, correction of, or deletion of certain personal information.
You may also choose not to provide certain information. However, some information is necessary to process an order, provide delivery, respond to requests, or provide specific website services.
To make a privacy-related request, contact us using the information provided below. We may need to verify the request before taking action.
09. Third-Party Websites & Services
Our website may contain links or integrations that connect to third-party websites, payment services, shipping services, or other platforms.
Third-party services operate under their own privacy policies and terms. Urbanloomis is not responsible for the privacy practices or content of websites that we do not operate.
10. Children's Privacy
Urbanloomis is intended for general consumers and is not directed toward children who are not legally permitted to use online shopping services. We do not knowingly request personal information from children for the purpose of completing unauthorized purchases.
If you believe that a child has provided personal information to us improperly, please contact our support team so the matter can be reviewed.
11. Changes to This Privacy Policy
Urbanloomis may update this Privacy Policy when necessary to reflect changes in our services, technology, business practices, or applicable requirements.
Any updated version will be published on this page. We encourage you to review this policy periodically to remain informed about how we handle personal information.
12. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Urbanloomis.
Store: Urbanloomis
Email: support@urbanloomis.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Business Address: 48 Fairway Dr, Stamford, CT 06903-1422, United States