Return & Refund Policy
Last updated: September 2026
At Urbanloomis, we want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions for returning eligible items, the return timeframe, refund process, and how to contact our support team if you need assistance.
01. Return Period
You may request a return within 60 days from the date your order was delivered. Items must meet the eligibility requirements described in this policy.
| Return Requirement | Policy |
|---|---|
| Return Window | 60 days from the delivery date |
| Return Fee | No return or restocking fee |
| Refund Processing | Within 12 days after the returned item is received and approved |
02. Return Eligibility
To qualify for a return, the item should be in its original condition and suitable for resale. We ask that returned products meet the following requirements:
- The return request is submitted within 60 days of delivery.
- The item is unused and unworn.
- The item is free from stains, odors, makeup, or other signs of use.
- Original tags, packaging, and accessories should be included when applicable.
- The product has not been altered, washed, damaged, or modified.
Items that do not meet these conditions may be subject to review before the return is approved.
03. Items Covered by This Policy
This policy applies to eligible products purchased from Urbanloomis, including hats, scarves, shoulder bags, and sunglasses, provided that the returned item satisfies the applicable return conditions.
Hats
Must be unworn, clean, undamaged, and returned with applicable original packaging or tags.
Scarves
Must be unused and free from stains, odors, washing, or other signs of wear.
Bags & Sunglasses
Must be returned in original condition with included accessories and packaging when applicable.
04. How to Request a Return
To start a return, contact our support team at support@urbanloomis.com within 60 days of receiving your order.
Please include your order number, the item you want to return, and the reason for the return. Our team will provide the return instructions and any information required to complete the process.
| Step | What to Do |
|---|---|
| 1. Contact Us | Email support@urbanloomis.com with your order information. |
| 2. Return Approval | Wait for our team to confirm the return and provide instructions. |
| 3. Prepare the Item | Pack the eligible item securely and include applicable original materials. |
| 4. Send the Return | Ship the package according to the return instructions provided by our team. |
| 5. Refund Review | We review the returned item after it is received. |
05. Return Shipping
There is no return or restocking fee charged by Urbanloomis for an approved return.
Return shipping arrangements and any applicable shipping costs will be communicated by our support team when your return request is reviewed. Please do not send a return to an address different from the instructions provided by Urbanloomis.
06. Refunds
Once your returned item has been received and inspected, we will process the eligible refund. Refunds are issued to the original payment method used for the purchase.
| Refund Stage | Timeframe |
|---|---|
| Return Received | Item is received and reviewed by Urbanloomis. |
| Refund Processing | Within 12 days after the returned item is received and approved. |
| Bank / Payment Provider Posting | Additional time may be required by your payment provider. |
Urbanloomis does not charge a refund processing fee or restocking fee for approved returns. The final posting time may vary depending on the customer's bank or payment provider.
07. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@urbanloomis.com .
Please provide your order number and a clear description of the issue. Photographs may be requested to help us assess the condition of the item and determine the appropriate resolution.
08. Exchanges
If you would like a different size, color, style, or product, please contact our support team first. Depending on inventory availability and the circumstances of the request, we may provide return instructions for the original item and guidance for placing a new order.
Product availability can change while a return is being processed, so an exchange for an identical or alternative item cannot be guaranteed.
09. Non-Eligible Returns
A return may be declined if the item is outside the 60-day return period or does not meet the required condition. Examples include products that have been worn, washed, altered, damaged after delivery, or returned with significant signs of use.
If a returned item is found to be ineligible, our support team will contact you with information regarding the next steps.
10. Contact Us
For return requests, refund questions, or assistance with an order, please contact Urbanloomis using the information below.
Store: Urbanloomis
Email: support@urbanloomis.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Business Address: 48 Fairway Dr, Stamford, CT 06903-1422, United States
When contacting us, please provide your order number and the email address used for the purchase so we can assist you efficiently.
11. Policy Updates
Urbanloomis may update this Return & Refund Policy when necessary to reflect changes to our products, return procedures, or refund practices. The latest version published on this page will apply to eligible orders according to its effective terms.