Shipping Policy
Last updated: September 2026
At Urbanloomis, we aim to provide a straightforward and reliable shipping experience. This Shipping Policy explains our processing times, delivery options, shipping charges, tracking process, and important delivery information for orders placed through our store.
01. Order Processing
Orders are processed after payment has been successfully received and confirmed. Our standard handling time is 1 business day. Orders are prepared and handed to the selected carrier as quickly as possible within this timeframe.
| Processing Stage | Timeframe | Details |
|---|---|---|
| Order Handling | 1 Business Day | Order preparation, verification, packing, and carrier handoff. |
| Transit Time | 2–6 Business Days | Estimated time from carrier pickup to delivery. |
| Total Estimated Delivery | 3–7 Business Days | Estimated handling plus standard transit time. |
02. Shipping Cost
Urbanloomis offers a simple flat-rate shipping option for orders shipped within our standard delivery service area.
| Shipping Service | Shipping Cost | Estimated Transit |
|---|---|---|
| Standard Shipping | $6.99 Flat Rate | 2–6 Business Days |
The applicable shipping charge is displayed during checkout before the order is submitted. There are no additional standard shipping fees added after checkout unless specifically communicated and agreed upon for an exceptional delivery circumstance.
03. Order Cut-Off Time
Urbanloomis processes orders Monday through Friday. Our daily order cut-off time is 5:00 PM EST.
| Order Timing | Processing Schedule |
|---|---|
| Monday–Friday, before 5:00 PM EST | Processed according to the standard 1-business-day handling time. |
| Monday–Friday, after 5:00 PM EST | Processing begins on the next business day. |
| Saturday, Sunday & observed holidays | Orders are handled beginning on the next business day. |
04. Delivery Services & Tracking
Orders are delivered through established domestic carriers. Depending on the order and destination, Urbanloomis may use USPS, UPS, or FedEx.
USPS
Orders may be shipped through USPS for standard residential delivery and other eligible destinations.
UPS
UPS may be selected based on destination, package requirements, and available shipping service.
FedEx
FedEx may be used for eligible orders depending on operational and destination requirements.
Tracking Information
Once your order has been shipped, tracking information will be provided when available. You can use the tracking number to follow the shipment directly through the applicable carrier's tracking system.
Tracking information may require some time to become active after the package is handed to the carrier. If the tracking status does not update immediately, please allow additional time for the carrier to scan and register the shipment.
05. Estimated Delivery Time
Our standard delivery estimate consists of 1 business day for handling followed by approximately 2–6 business days in transit.
| Service | Handling | Transit | Estimated Total |
|---|---|---|---|
| Standard Shipping | 1 Business Day | 2–6 Business Days | 3–7 Business Days |
These timeframes are estimates rather than guaranteed delivery dates. Carrier delays, severe weather, peak-season volume, incorrect or incomplete addresses, and other external factors may affect the actual delivery date.
06. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please verify the recipient name, street address, apartment or unit number when applicable, city, state, and ZIP code before submitting an order.
Urbanloomis is not responsible for delivery delays or additional carrier charges resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an address error after placing your order, contact us as soon as possible. We will make reasonable efforts to assist before the package has been shipped, but changes cannot be guaranteed once an order has entered fulfillment or been transferred to a carrier.
07. Delivery Issues
Delayed Shipment
If your shipment is taking longer than the estimated delivery period, please first review the latest tracking information. Carrier scans may sometimes be delayed or remain unchanged while a package is moving between facilities.
Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please check around your delivery location, mailbox, entrance, reception area, or with household members and neighbors. You may also contact the carrier for additional delivery details.
Lost or Damaged Package
If a package appears to be lost or arrives damaged, contact Urbanloomis with your order information and relevant details. We will review the shipment and work with the appropriate carrier when necessary.
08. Items in Your Order
Urbanloomis offers hats, scarves, shoulder bags, and sunglasses. Items purchased together may be shipped in one package or in separate packages depending on inventory availability, package size, and fulfillment requirements.
If an order is shipped in multiple packages, separate tracking details may be provided where available. Each package may arrive at a different time even when the items were purchased in the same order.
09. Business Days & Holidays
Business days are Monday through Friday, excluding applicable holidays and days when carrier services are unavailable. Saturday, Sunday, and observed holidays do not count toward our standard handling period.
During periods of unusually high order volume or carrier congestion, processing and delivery may take longer than the standard estimates. We appreciate your patience when circumstances outside our control affect transportation schedules.
10. Shipping Support
If you have questions about your shipment, tracking information, delivery status, or shipping address, our support team is available to assist.
Store: Urbanloomis
Email: support@urbanloomis.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Business Address: 48 Fairway Dr, Stamford, CT 06903-1422, United States
When contacting us about an order, please include your order number and the email address used at checkout so our team can locate the order and provide accurate assistance.
11. Policy Updates
Urbanloomis may update this Shipping Policy when necessary to reflect changes to our shipping services, carriers, processing procedures, or delivery practices. The latest version published on this page will apply to orders placed after the updated policy becomes effective.