Frequently Asked Questions
Last updated: September 2026
Find answers to common questions about Urbanloomis products, orders, payments, shipping, returns, refunds, and customer support.
01. Orders
How do I place an order?
Browse our collection, select the product and options you want, add the item to your cart, and proceed to checkout. Review your order details before completing payment through PayPal.
Will I receive an order confirmation?
Yes. After your order and payment have been successfully received, an order confirmation will be sent to the email address provided during checkout.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. Requests can only be accommodated before the order has progressed too far into processing or shipment, so changes are not guaranteed.
02. Payment
Urbanloomis currently accepts PayPal as our payment method. Payments are completed through the PayPal checkout process.
| Question | Answer |
|---|---|
| What payment methods do you accept? | We currently accept PayPal. |
| Is payment required before processing? | Yes. Orders proceed to processing after payment has been successfully confirmed. |
| What if my PayPal payment fails? | Check your PayPal account or selected payment source and try again. You may contact PayPal if the issue continues. |
03. Shipping
How much does shipping cost?
Standard shipping is available at a $6.99 flat rate. The applicable shipping charge is shown during checkout before you submit your order.
How long does delivery take?
Orders generally require 1 business day for handling, followed by approximately 2–6 business days in transit. The estimated total delivery timeframe is approximately 3–7 business days.
Which carriers do you use?
Orders may be delivered through USPS, UPS, or FedEx, depending on the order, destination, and shipping requirements.
04. Tracking & Delivery
Will I receive tracking information?
Yes. Tracking information will be provided when available after your order has been shipped. You can use the tracking number to monitor the shipment through the applicable carrier.
Why is my tracking information not updating?
Tracking information may take some time to become active after a package is handed to the carrier. Carrier scans can also be delayed while a shipment is moving between facilities.
What should I do if my package shows as delivered but I cannot find it?
Check your mailbox, entrance, delivery area, reception area, and with household members or neighbors. You may also contact the carrier for additional delivery information. If the package remains missing, contact Urbanloomis for assistance.
05. Returns
How long do I have to return an item?
Eligible items may be returned within 60 days of the delivery date, subject to the conditions stated in our Return & Refund Policy.
Is there a return or restocking fee?
No. Urbanloomis does not charge a restocking fee for eligible returns.
Can I return any product?
Items must meet the applicable return conditions. Products should be returned in appropriate condition and with the relevant order information so that we can properly review the request.
06. Refunds
How long does a refund take?
Once a refund has been approved, Urbanloomis processes the refund within 12 days. The time for the refunded amount to appear in your PayPal account may vary depending on PayPal's processing procedures.
How will I receive my refund?
Approved refunds are returned through the original payment method used for the purchase. Orders paid through PayPal are refunded through PayPal.
07. Products
Urbanloomis offers a selection of hats, scarves, shoulder bags, and sunglasses designed for everyday styling and use.
Hats
Styles selected to complement everyday outfits and different personal looks.
Scarves
Versatile accessories designed to add practical comfort and style.
Shoulder Bags
Practical bag styles suitable for everyday carrying and different occasions.
Sunglasses
Our sunglasses collection offers a range of styles for customers looking for an easy accessory to complete their everyday look.
08. Shipping Address
Can I change my shipping address after placing an order?
Contact us immediately if you notice an incorrect address. We will make reasonable efforts to assist before the order is shipped, but an address change cannot be guaranteed once fulfillment or carrier processing has begun.
Who is responsible for an incorrect address?
Customers are responsible for providing complete and accurate shipping information at checkout. Incorrect or incomplete address information may result in delivery delays or additional carrier-related issues.
09. Customer Support
If your question is not answered here, our support team can assist with orders, payments, shipping, tracking, returns, and refunds.
Store: Urbanloomis
Email: support@urbanloomis.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Business Address: 48 Fairway Dr, Stamford, CT 06903-1422, United States
When contacting us, please provide your order number and the email address used at checkout whenever possible so we can assist you more efficiently.
10. FAQ Updates
Urbanloomis may update this FAQ page when necessary to reflect changes to our products, payment methods, shipping services, return procedures, or other store policies. The latest information published on this page will apply to our current services and procedures.